Poly incident

Re-send Invite function is not performing reliably

Critical Resolved View vendor source →

Poly experienced a critical incident on September 6, 2024 affecting Poly Lens, lasting 47d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 04:22 AM UTC
Resolved
Oct 23, 2024, 08:28 PM UTC
Duration
47d 16h
Detected by Pingoru
Sep 06, 2024, 04:22 AM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 06, 2024, 04:22 AM UTC

    Email invites are occasionally failing...and the Re-send Invite function in the Account Member tab is not functioning properly. Engineering is investigating the issue

  2. identified Sep 24, 2024, 09:21 PM UTC

    Email invites are working as expected. Re-send invite function in the Account Member tab is still not functioning properly - but root cause has been identified.

  3. resolved Oct 23, 2024, 08:28 PM UTC

    This incident has been resolved.