Poly incident

Lens Rooms: Room details page loading does not complete successfully

Major Resolved View vendor source →

Poly experienced a major incident on November 6, 2024 affecting Poly Lens, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 06:25 PM UTC
Resolved
Nov 07, 2024, 10:35 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 06, 2024, 06:25 PM UTC

Affected components

Poly Lens

Update timeline

  1. identified Nov 06, 2024, 06:25 PM UTC

    Lens Room details page loading is doesn't resolve successfully. The page shows as continually "Loading..." Root cause has been identified and the development of a fix is in progress.

  2. identified Nov 06, 2024, 06:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 06, 2024, 06:26 PM UTC

    Lens Room details page loading is doesn't resolve successfully. The page shows as continually "Loading..." Root cause has been identified and the development of a fix is in progress.

  4. monitoring Nov 06, 2024, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 07, 2024, 10:35 PM UTC

    This incident has been resolved.