Poly incident

Poly Zero Touch - Issue logging into portal, APIs not accessible, devices unable to provision

Critical Resolved View vendor source →

Poly experienced a critical incident on January 21, 2025 affecting Poly Zero Touch, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 03:48 PM UTC
Resolved
Jan 23, 2025, 07:15 PM UTC
Duration
2d 3h
Detected by Pingoru
Jan 21, 2025, 03:48 PM UTC

Affected components

Poly Zero Touch

Update timeline

  1. investigating Jan 21, 2025, 03:48 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2025, 05:00 PM UTC

    The issue has been identified and access to the Portal is restored. We are working to restore functionality for API and device provisioning.

  3. monitoring Jan 23, 2025, 12:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 23, 2025, 07:15 PM UTC

    This incident has been resolved.