Poly incident

Errors loading device settings

Major Resolved View vendor source →

Poly experienced a major incident on January 29, 2025 affecting Poly Lens, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2025, 01:13 PM UTC
Resolved
Jan 30, 2025, 01:58 PM UTC
Duration
1d
Detected by Pingoru
Jan 29, 2025, 01:13 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Jan 29, 2025, 01:13 PM UTC

    We are currently experiencing issues loading device settings screens and are investigating the issue.

  2. identified Jan 29, 2025, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 30, 2025, 01:58 PM UTC

    This incident has been resolved.