Poly incident

OTD - A subset of customers is reporting calendaring service degradation.

Minor Resolved View vendor source →

Poly experienced a minor incident on April 1, 2025 affecting One Touch Dial Service, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 02:15 PM UTC
Resolved
Apr 01, 2025, 08:18 PM UTC
Duration
6h 2m
Detected by Pingoru
Apr 01, 2025, 02:15 PM UTC

Affected components

One Touch Dial Service

Update timeline

  1. investigating Apr 01, 2025, 02:15 PM UTC

    We are investigating an issue whereby a subset of our customers reported service degradation in OTD calendaring.

  2. identified Apr 01, 2025, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2025, 08:18 PM UTC

    This incident has been resolved.