Poly incident

RealConnect for Teams: Call Failures

Critical Resolved View vendor source →

Poly experienced a critical incident on April 10, 2025 affecting NALA and EMEA and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 12:56 AM UTC
Resolved
Apr 13, 2025, 12:26 AM UTC
Duration
2d 23h
Detected by Pingoru
Apr 10, 2025, 12:56 AM UTC

Affected components

NALAEMEAAPACCallingRealConnect Tenant Report

Update timeline

  1. investigating Apr 10, 2025, 12:56 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2025, 01:16 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2025, 01:28 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 10, 2025, 03:26 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 10, 2025, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 10, 2025, 04:28 AM UTC

    We are continuing to monitor for any further issues.

  7. investigating Apr 10, 2025, 03:27 PM UTC

    We are investigating issues in SIP TLS.

  8. monitoring Apr 10, 2025, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Apr 13, 2025, 12:26 AM UTC

    This incident has been resolved.