Poly incident

RealConnect for Teams: Intermittent call failures with Service Unavailable 503 error

Critical Resolved View vendor source →

Poly experienced a critical incident on April 11, 2025 affecting APAC and Calling, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2025, 07:49 AM UTC
Resolved
Apr 14, 2025, 03:01 PM UTC
Duration
3d 7h
Detected by Pingoru
Apr 11, 2025, 07:49 AM UTC

Affected components

APACCalling

Update timeline

  1. investigating Apr 11, 2025, 07:49 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2025, 10:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 12, 2025, 12:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 13, 2025, 12:24 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 14, 2025, 02:09 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 14, 2025, 03:01 PM UTC

    This incident has been resolved.