Poly incident

Failure to register with OTD calendaring services

Critical Resolved View vendor source →

Poly experienced a critical incident on April 18, 2025 affecting One Touch Dial Service, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 02:22 PM UTC
Resolved
Apr 18, 2025, 09:33 PM UTC
Duration
7h 10m
Detected by Pingoru
Apr 18, 2025, 02:22 PM UTC

Affected components

One Touch Dial Service

Update timeline

  1. investigating Apr 18, 2025, 02:22 PM UTC

    We are currently investigating an issue where devices are failing to register with OTD for calendaring services.

  2. identified Apr 18, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2025, 09:33 PM UTC

    This incident has been resolved.