Poly incident

The Advanced Tools > Export Devices function is not operational. An error message titled "Export devices failed" is displayed.

Minor Resolved View vendor source →

Poly experienced a minor incident on May 2, 2025 affecting Poly Lens, lasting 5d 3h. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 02:05 PM UTC
Resolved
May 07, 2025, 05:07 PM UTC
Duration
5d 3h
Detected by Pingoru
May 02, 2025, 02:05 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating May 02, 2025, 02:05 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2025, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2025, 05:07 PM UTC

    This incident has been resolved.