Poll Everywhere incident

2.0 live responses not performing as expected

Critical Resolved View vendor source →

Poll Everywhere experienced a critical incident on August 11, 2025 affecting pe.app, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 05:10 PM UTC
Resolved
Aug 11, 2025, 07:10 PM UTC
Duration
1h 59m
Detected by Pingoru
Aug 11, 2025, 05:10 PM UTC

Affected components

pe.app

Update timeline

  1. investigating Aug 11, 2025, 05:10 PM UTC

    We're investigating a live response problem where polls do not update in realtime on 2.0.

  2. investigating Aug 11, 2025, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 11, 2025, 05:13 PM UTC

    We have implemented a preliminary fix for the realtime response issue. It may be necessary to refresh pe.app to reconnect to the live response service.

  4. resolved Aug 11, 2025, 07:10 PM UTC

    The incident has been resolved. We have deployed additional monitoring systems to detect these types of faults, and we continue to monitor systems for performance anomalies.