Poll Everywhere incident

Some users are unable to insert Poll Everywhere slides into Google slides

Major Resolved View vendor source →

Poll Everywhere experienced a major incident on April 3, 2025 affecting Apps and integrations, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 05:49 PM UTC
Resolved
Apr 10, 2025, 11:08 PM UTC
Duration
7d 5h
Detected by Pingoru
Apr 03, 2025, 05:49 PM UTC

Affected components

Apps and integrations

Update timeline

  1. investigating Apr 03, 2025, 05:49 PM UTC

    In our Google Slides browser extension some users are unable to insert Poll Everywhere slides. We are currently investigating

  2. identified Apr 03, 2025, 06:15 PM UTC

    We have identified the root cause of the Google Slides insertion issue and are investigating a fix

  3. identified Apr 03, 2025, 08:16 PM UTC

    We are continuing to work on a fix for the Google Slides insertion issue.

  4. identified Apr 03, 2025, 11:00 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 04, 2025, 04:09 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 04, 2025, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Apr 04, 2025, 09:58 PM UTC

    We have submitted a fix to update the insert activity flow to the Google Chrome and Microsoft Edge Extension stores. We will update this to resolved once those have been approved.

  8. monitoring Apr 07, 2025, 02:43 PM UTC

    We are actively iterating on a fix to update the insert activity flow to the Google Chrome and Microsoft Edge Extension stores. This is currently our top priority, and we will update this to resolved once approved.

  9. monitoring Apr 07, 2025, 03:28 PM UTC

    We have resubmitted a fix to the Google Chrome Web Extension store. We will provide further updates as soon as we can.

  10. monitoring Apr 08, 2025, 04:28 PM UTC

    We have resubmitted a fix to the Microsoft Edge Extension store. Our extension is still pending approval for the Chrome Web Store. We will provide further updates as soon as we can.

  11. monitoring Apr 09, 2025, 03:16 PM UTC

    We have resolved the Google Slides activity insertion issue for the Google Chrome Extension after our submission was approved. We are still pending approval for our Microsoft Edge extension update. We will provide further updates as soon as we can.

  12. monitoring Apr 10, 2025, 09:51 PM UTC

    We have resolved the Google Slides activity insertion issue for the Google Chrome Extension after our submission was approved. We are still pending approval for our Microsoft Edge extension update. We will provide further updates as soon as we can.

  13. resolved Apr 10, 2025, 11:08 PM UTC

    This incident is resolved for users of Chrome and Microsoft Edge. We are still actively working on providing the best experience possible with Google Slides but as of now users should be able to insert slides again on both platforms.