POLi incident

RESOLVED: Investigating potential AWS outage affecting POLi

Critical Resolved View vendor source →

POLi experienced a critical incident on July 19, 2024 affecting POLi Payments Transaction Processing and POLi Console, lasting 8h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 06:22 AM UTC
Resolved
Jul 19, 2024, 02:48 PM UTC
Duration
8h 25m
Detected by Pingoru
Jul 19, 2024, 06:22 AM UTC

Affected components

POLi Payments Transaction ProcessingPOLi Console

Update timeline

  1. investigating Jul 19, 2024, 05:34 AM UTC

    We are currently investigating this issue.

  2. identified Jul 19, 2024, 06:22 AM UTC

    Known major IT outage affecting banks, airlines, media outlets across the world. Outage ongoing. Further updates will be posted here.

  3. identified Jul 19, 2024, 08:44 AM UTC

    We are continuing to work on progressing remediation steps.

  4. identified Jul 19, 2024, 01:30 PM UTC

    We are continuing to work on progressing remediation steps.

  5. identified Jul 19, 2024, 02:47 PM UTC

    We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.

  6. resolved Jul 19, 2024, 02:48 PM UTC

    We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.