Podio experienced a minor incident on August 21, 2024 affecting Web and API and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2024, 05:41 PM UTC
We are investigating customer reports of an issue impacting performance of Podio. Real time updates are delayed and require a page refresh. We will provide updates here as soon as possible.
- investigating Aug 21, 2024, 06:35 PM UTC
Engineering is continuing to investigate the issues with real time updates.
- resolved Aug 21, 2024, 09:00 PM UTC
We have completed steps to restore stability to the customer experience with Podio real time updates. Real time updates for item activity, notifications and chat should now be back to normal performance. We are aware of the impact caused from yesterdays outage, and will be posting a full RCA on yesterday’s incident this week. As a result of the incident yesterday you might have experienced delay or missing updates for workflow triggers, search indexing, calculations or notifications. As a result, workflow triggers will need to be triggered again to ensure the workflow is completed if the operations were halted as a part of yesterday’s issue. Please follow the incident from August 20 for the full RCA when available: https://status.podio.com/incidents/92gtvl2ml1ql We are considering the incident with delays for real time updates to item activity to be resolved. We are deeply sorry for the disruption in service, and will take actions internally for faster resolution and recovery in the future. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/