Podio incident

Delays for background tasks - File imports/exports, calendar sync, and background cleanups

Minor Resolved View vendor source →

Podio experienced a minor incident on June 16, 2025 affecting Web, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 05:20 PM UTC
Resolved
Jun 16, 2025, 08:02 PM UTC
Duration
2h 41m
Detected by Pingoru
Jun 16, 2025, 05:20 PM UTC

Affected components

Web

Update timeline

  1. investigating Jun 16, 2025, 05:20 PM UTC

    We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

  2. investigating Jun 16, 2025, 06:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 16, 2025, 07:05 PM UTC

    The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

  4. monitoring Jun 16, 2025, 07:17 PM UTC

    We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

  5. resolved Jun 16, 2025, 08:02 PM UTC

    We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/