PocketSmith incident
Widespread internet issue affecting access for some people
PocketSmith experienced a minor incident on June 24, 2019 affecting Web and Mobile and API and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2019, 12:32 PM UTC
We've been alerted that a group of people are unable to access PocketSmith, or are only able to do so intermittently. Upon investigation, we've found that many major online services are also currently experiencing issues. A service provider of ours has communicated that a networking service provider is experiencing some network routing problems. At this point, we suspect that this is the cause of the troubles some people are having accessing PocketSmith. We'll post more information as it comes to hand.
- monitoring Jun 24, 2019, 12:50 PM UTC
We believe that the underlying networking issue has now been resolved. We're continuing to monitor the situation, and will keep an eye out for any further reports of issues.
- resolved Jun 24, 2019, 02:10 PM UTC
Everything is back to normal. and this issue can be confirmed as resolved now.