PocketSmith incident

Issue affecting transactions in PocketSmith

Major Resolved View vendor source →

PocketSmith experienced a major incident on June 28, 2019 affecting Web and Feeds, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2019, 02:38 AM UTC
Resolved
Jun 28, 2019, 03:23 AM UTC
Duration
45m
Detected by Pingoru
Jun 28, 2019, 02:38 AM UTC

Affected components

WebFeeds

Update timeline

  1. identified Jun 28, 2019, 02:38 AM UTC

    We've identified a database issue that has been temporarily impacting access to transactions in PocketSmith. A fix has been implemented, and we continue to investigate and monitor the issue.

  2. monitoring Jun 28, 2019, 03:23 AM UTC

    We're satisfied the issue affecting transactions has been fully resolved. Users affected by the issue may have had issues with importing transactions into PocketSmith, as well as editing and splitting transactions. If you have any ongoing issues or have any questions, please email our support team on [email protected]. Our apologies for the disruption!

  3. resolved Jun 28, 2019, 03:23 AM UTC

    This incident has been resolved.