PocketSmith incident
PocketSmith not loading correctly for a small number of users
PocketSmith experienced a minor incident on October 22, 2019 affecting Web, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2019, 07:08 PM UTC
The PocketSmith web application may not load correctly for a small number of users. This appears to be due to a global internet issue affecting many websites. If you are affected, try using a different internet connection or tether to your mobile if possible. For advanced users, using a different DNS server should remedy the problem.
- identified Oct 22, 2019, 08:08 PM UTC
The provider in question, Amazon Web Services, has acknowledged an intermittent connectivity issue which they're actively working to resolve.
- monitoring Oct 22, 2019, 10:32 PM UTC
AWS are currently dealing with a denial-of-service attack on part of their infrastructure, which has lead to the connectivity issues some users are experiencing to PocketSmith. We've implemented a configuration change recommended by AWS which should improve connectivity for any affected PocketSmith users. We'll continue to monitor.
- monitoring Oct 23, 2019, 02:05 AM UTC
The configuration change has been effective and PocketSmith is back to normal for any affected users. The incident at AWS is still ongoing, and as such we'll continue to monitor.
- resolved Oct 23, 2019, 08:48 PM UTC
This incident has been resolved.