PocketSmith incident

Unexpected outage of web and mobile apps

Major Resolved View vendor source →

PocketSmith experienced a major incident on October 28, 2019 affecting Web and Mobile and API and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2019, 09:07 PM UTC
Resolved
Oct 28, 2019, 10:11 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 28, 2019, 09:07 PM UTC

Affected components

WebMobile and APIFeeds

Update timeline

  1. investigating Oct 28, 2019, 09:07 PM UTC

    We are currently investigating an outage affecting PocketSmith's web and mobile apps.

  2. investigating Oct 28, 2019, 09:11 PM UTC

    Our hosting provider is experiencing a facility-wide outage which is impacting PocketSmith. We're awaiting further details from them.

  3. monitoring Oct 28, 2019, 09:39 PM UTC

    Our hosting provider appears to have resolved the networking issue impacting the facility where PocketSmith is hosted; we're continuing to actively monitor.

  4. resolved Oct 28, 2019, 10:11 PM UTC

    This incident has been resolved.