PocketSmith incident

Unexpected outage of PocketSmith

Critical Resolved View vendor source →

PocketSmith experienced a critical incident on November 17, 2019 affecting Web and Mobile and API, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2019, 05:19 AM UTC
Resolved
Nov 17, 2019, 05:51 AM UTC
Duration
31m
Detected by Pingoru
Nov 17, 2019, 05:19 AM UTC

Affected components

WebMobile and API

Update timeline

  1. investigating Nov 17, 2019, 05:19 AM UTC

    We are currently investigating some unplanned downtime of PocketSmith. We'll update here as we learn more.

  2. monitoring Nov 17, 2019, 05:28 AM UTC

    A networking issue was preventing PocketSmith from working; we've implemented a workaround and continue to monitor.

  3. resolved Nov 17, 2019, 05:51 AM UTC

    Everything is back to normal again, and the workaround put in place has resolved the issue. We'll be continuing to monitor, but we don't expect any other problems from here. Apologies for the disruption!