PocketSmith incident

Unexpected Learn Center outage

Critical Resolved View vendor source →

PocketSmith experienced a critical incident on February 17, 2020 affecting Learn Center, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2020, 03:34 AM UTC
Resolved
Feb 17, 2020, 07:06 AM UTC
Duration
3h 31m
Detected by Pingoru
Feb 17, 2020, 03:34 AM UTC

Affected components

Learn Center

Update timeline

  1. investigating Feb 17, 2020, 03:34 AM UTC

    The Learn Center is currently unavailable due to an outage at our upstream provider, Help Scout. They're aware of the issue and are working to fix it.

  2. resolved Feb 17, 2020, 07:06 AM UTC

    Help Scout have resolved the outage and the Learn Center is back to normal. Thanks for your patience!