PocketSmith incident

Email delivery issues

Minor Resolved View vendor source →

PocketSmith experienced a minor incident on August 7, 2020 affecting App Email, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2020, 12:39 AM UTC
Resolved
Aug 07, 2020, 04:21 AM UTC
Duration
3h 41m
Detected by Pingoru
Aug 07, 2020, 12:39 AM UTC

Affected components

App Email

Update timeline

  1. investigating Aug 07, 2020, 12:39 AM UTC

    PocketSmith is currently having trouble delivering email, due to an outage at our upstream provider Mailgun. This means that some actions involving email delivery may not be working, like password resets. We're investigating and will update as we know more.

  2. monitoring Aug 07, 2020, 03:31 AM UTC

    Mailgun have implemented a fix and emails are now sending without issue. We'll continue to monitor 👍

  3. resolved Aug 07, 2020, 04:21 AM UTC

    This incident has been resolved.