PocketSmith incident

Some Net Worth assets and liabilities are showing incorrect balances

Minor Resolved View vendor source →

PocketSmith experienced a minor incident on August 19, 2020 affecting Web, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2020, 04:14 AM UTC
Resolved
Aug 19, 2020, 05:14 AM UTC
Duration
1h
Detected by Pingoru
Aug 19, 2020, 04:14 AM UTC

Affected components

Web

Update timeline

  1. investigating Aug 19, 2020, 04:14 AM UTC

    We're currently investigating an issue with some Net Worth assets and liabilities showing zero for their current balance. The issue is temporary and balances will be restored when the issue has been identified and fixed. Our apologies for the inconvenience 💐

  2. resolved Aug 19, 2020, 05:14 AM UTC

    The issue has been fixed and balances have been corrected. If you have any issues, please get in touch on [email protected].