PocketSmith incident

Degraded performance of bank feeds in PocketSmith

Major Resolved View vendor source →

PocketSmith experienced a major incident on November 23, 2020 affecting Feeds, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2020, 09:20 PM UTC
Resolved
Nov 23, 2020, 11:05 PM UTC
Duration
1h 45m
Detected by Pingoru
Nov 23, 2020, 09:20 PM UTC

Affected components

Feeds

Update timeline

  1. investigating Nov 23, 2020, 09:20 PM UTC

    We are currently investigating an outage affecting our bank feed system. We'll provide updates here as we investigate.

  2. investigating Nov 23, 2020, 09:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 23, 2020, 10:32 PM UTC

    Bank feeds are now operating as normal again. We're continuing to monitor the situation while performing any remedial actions required.

  4. resolved Nov 23, 2020, 11:05 PM UTC

    Everything is back to normal for bank feeds. If you experience any issues or quirks, please get in touch!