PocketSmith experienced a critical incident on April 28, 2021 affecting Feeds, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2021, 03:57 AM UTC
We're currently experiencing an issue that is preventing new users from accessing PocketSmith's bank feeds. We're currently investigating and will update when we know more.
- investigating Apr 28, 2021, 04:06 AM UTC
PocketSmith bank feeds are currently inaccessible. We're working with our upstream provider to identify the issue.
- identified Apr 28, 2021, 04:13 AM UTC
Our upstream provider, Yodlee, has confirmed a network issue on their side and they're currently working to resolve the issue.
- monitoring Apr 28, 2021, 04:35 AM UTC
Yodlee have fixed the network issue, and bank feeds should now be accessible again to most users. We're looking into some further tweaks that may be required for new users who were caught up in the outage.
- resolved Apr 28, 2021, 05:14 AM UTC
The issue has been resolved and bank feeds are available again to all users.