PocketSmith experienced a critical incident on May 17, 2021 affecting Feeds, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2021, 04:59 AM UTC
An upstream provider for PocketSmith's bank feeds, Yodlee, is currently experiencing an unplanned outage which is impacting PocketSmith's bank feeds. During this time, you may not be able to add bank feeds or sync your existing ones. We'll update as we know more.
- identified May 17, 2021, 05:57 AM UTC
Our upstream provider is still working on the problem. We're continuing to monitor the status of connectivity to Yodlee, and will update here when more information comes to hand. Appreciate your patience!
- identified May 17, 2021, 06:43 AM UTC
It appears that the issues on Yodlee's side of things has been resolved, and we're now working to fully restore all bank feeds in PocketSmith. We'll update again soon.
- monitoring May 17, 2021, 06:57 AM UTC
Bank feeds are now back to normal. We'll continue to monitor on this side and check that everything is functioning as it should.
- resolved May 17, 2021, 07:48 AM UTC
We're happy to report that everything is back to normal and stable. We appreciate your patience while this problem was resolved!