Security notice emails being sent to some ASB Bank users

Update timeline

1. identified Jun 07, 2021, 09:55 PM UTC

   Some ASB Bank (New Zealand) customers may have received a security notice email warning about a login from the United States of America. These logins are a normal part of the bank feed syncing process, run by our upstream provider Yodlee. The security notices are being sent because of a change Yodlee have made to the location they connect to ASB Bank from. They are currently connecting to ASB from their United States-based cloud, rather than locally from Australia/New Zealand. We are working with Yodlee to revert back to connecting to ASB locally, which should stop the security warning emails from being sent.

2. resolved Jul 22, 2021, 10:14 PM UTC

   This incident has been resolved.