PocketSmith incident

Bank feed currently undergoing unexpected outage

Critical Resolved View vendor source →

PocketSmith experienced a critical incident on June 21, 2022 affecting Feeds, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:15 AM UTC
Resolved
Jun 21, 2022, 08:27 AM UTC
Duration
1h 12m
Detected by Pingoru
Jun 21, 2022, 07:15 AM UTC

Affected components

Feeds

Update timeline

  1. identified Jun 21, 2022, 07:15 AM UTC

    Our upstream service provider for the bank feed service is currently experiencing issues, meaning bank feeds are currently inaccessible. We'll post more information here as soon as it comes to hand. Thanks for your patience!

  2. identified Jun 21, 2022, 07:27 AM UTC

    Our upstream providers continue to work on resolving the problem, and we're starting to see some bank feed actions complete successfully. We're monitoring the situation for full resolution, and will provide more updates here when we know more.

  3. resolved Jun 21, 2022, 08:27 AM UTC

    The bank feed outage has been resolved, and everything has returned to normal now. Please reach out if you're experiencing any ongoing issues. Thanks for your patience!