PocketSmith incident
Intermittent application downtime due to upstream network issue
PocketSmith experienced a major incident on June 12, 2023 affecting Web and Mobile and API and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2023, 05:52 AM UTC
We're currently experiencing some intermittent downtime, due to networking issues at an upstream provider. This means some application requests are failing for stretches of a couple of minutes at a time, resulting in the web and mobile PocketSmith applications not being consistently available right now. This is under investigation at the moment, and we'll update this status message when we have more information to share. We appreciate your patience!
- monitoring Jun 12, 2023, 07:00 AM UTC
We've identified the part of the networking chain which was causing these intermittent issues, and put workarounds in place to prevent them. We're continuing to monitor things, however everything is now responsive again. There is a backlog of bank feed jobs which are still being worked through, meaning a small delay in some transactions being imported. We'll update this incident again once we're all in the clear.
- resolved Jun 12, 2023, 09:03 AM UTC
Everything is now back to normal and operational, thanks for your patience!