PocketSmith incident
Delays in transactions being imported from bank feeds
PocketSmith experienced a minor incident on July 31, 2023 affecting Feeds, lasting 8h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2023, 03:40 AM UTC
There is a significant backlog of transaction importing from bank feeds that needs to be processed, meaning you will likely see a delay in your transactions being imported from a bank feed, after syncing has completed. The delay at this point will be around 8 minutes, from the time that your bank feed completes syncing, to when your transactions will be imported. We'll continue to update this notice as this backlog decreases. We're sorry for the inconvenience this causes.
- monitoring Jul 31, 2023, 10:06 AM UTC
The backlog continues to clear, and the delay will be down to around 3 minutes after a bank feed sync that transactions will be imported. We appreciate your patience!
- resolved Jul 31, 2023, 11:58 AM UTC
The backlog of imports has now cleared, and importing transactions from bank feeds after a sync has returned to normal. Thanks for your patience!