PocketSmith incident
Degraded performance for bank feeds, application-wide slowdowns occurring
PocketSmith experienced a major incident on January 26, 2024 affecting Web and Mobile and API and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2024, 01:11 AM UTC
We're experiencing issues with upstream services for bank feeds, meaning that bank feeds are experiencing a partial outage. This is also having a knock-on effect for the main application which is running slower than normal. Workarounds for the main application are being put in place, while we investigate the upstream issues with bank feeds with our provider. We're sorry for the inconvenience, and will update this notice as we learn more.
- identified Jan 26, 2024, 01:18 AM UTC
We've implemented a workaround which means that the PocketSmith web and mobile applications are operating at normal speeds again. This workaround means that bank feeds are experiencing a complete outage now, while we work with our upstream providers to restore full service. Thanks for your patience, we'll update this notice once more information becomes available.
- identified Jan 26, 2024, 02:15 AM UTC
We're continuing to work with our upstream bank feed service providers to get this problem resolved and get feeds back online. Apologies for the ongoing downtime of feeds here, we'll update this notice as soon as we have more information to share.
- monitoring Jan 26, 2024, 03:00 AM UTC
A fix has been implemented by our upstream providers, and we're monitoring the results. Initial indications are looking positive. We'll provide further updates once feed services are back to regular capacity and we start working through the backlog.
- monitoring Jan 26, 2024, 03:53 AM UTC
We're happy to report that the fix put in place appears to have worked, and bank feeds are heading towards normal service now. There is still a large backlog of feed syncs and transaction imports to process however, resulting in significant delays (which could extend up to an hour) after a feed has synced for your transactions to be imported into your account. Thank you for your patience through this incident, we'll update with more information as the backlogs clear and timing changes.
- resolved Jan 26, 2024, 05:20 AM UTC
Normal service has resumed, and feeds are syncing without issue. All backlogs have cleared, with transactions arriving right after syncs have completed. Thank you for your patience during this unexpected glitch today, we appreciate your support!