PocketSmith incident
Delays in transactions showing in PocketSmith from Feeds
PocketSmith experienced a major incident on February 18, 2024 affecting Feeds, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 18, 2024, 09:11 PM UTC
We're currently working on an issue that is delaying transaction imports from Feeds in to PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll get things sped up again as soon as possible.
- monitoring Feb 18, 2024, 09:55 PM UTC
We're identified the cause of the delays and have implemented changes to process the backlog of transaction importing. We expect things to be back to normal in approximately 45 minutes. Thanks for your patience!
- monitoring Feb 18, 2024, 10:51 PM UTC
We're making good progress on clearing the backlog, but it's taking a little longer than expected. We'll update when transaction updates are back to normal.
- resolved Feb 19, 2024, 12:04 AM UTC
Feeds are now back to normal, we appreciate your patience!