PocketSmith experienced a major incident on April 4, 2024 affecting Web and Mobile and API and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 04, 2024, 06:45 PM UTC
Due to an power issue with our upstream provider, all PocketSmith services are down. We're working to restore services at present, and everything should be back soon.
- identified Apr 04, 2024, 06:45 PM UTC
Our upstream providers are continuing to work on a fix for this issue.
- monitoring Apr 04, 2024, 06:48 PM UTC
This issue has now been resolved, with the affected power unit having been bypassed at our upstream providers. We'll continue monitoring the situation, but services have been restored.
- monitoring Apr 04, 2024, 07:12 PM UTC
We're seeing extensive delays on feeds following the application outage, with transactions and data being delayed by about 2 hours after the completion of a successful sync. We'll continue to update this status message as timing becomes clearer. Apologies for the inconvenience this causes, more updates soon!
- resolved Apr 04, 2024, 08:16 PM UTC
Everything is back to normal now, and bank feeds are syncing without issue nor delay. Thanks for your patience while this issue was resolved, sorry again for the inconvenience caused by this unexpected downtime.