PocketSmith incident

Delays in transactions being imported from Feeds

Minor Resolved View vendor source →

PocketSmith experienced a minor incident on April 4, 2024 affecting Feeds, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 09:43 PM UTC
Resolved
Apr 04, 2024, 11:51 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 04, 2024, 09:43 PM UTC

Affected components

Feeds

Update timeline

  1. identified Apr 04, 2024, 09:43 PM UTC

    Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced. We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.

  2. monitoring Apr 04, 2024, 09:58 PM UTC

    Mitigations have been put in place, and all new Feed syncs from now on will return transactions swiftly. All synced performed prior to now will have their transaction delays imported by around 90 minutes. If you're experiencing a delay in transactions being imported, please attempt another sync on your feed and transactions will be imported in a timely manner.

  3. resolved Apr 04, 2024, 11:51 PM UTC

    This issue has been resolved, and all backlogs have cleared. We appreciate your patience!