PocketSmith experienced a critical incident on February 6, 2021 affecting Feeds, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2021, 10:32 PM UTC
We're currently investigating an issue that's causing bank feeds to be unavailable in PocketSmith. We believe the issue to be related to the outage late last week at our upstream provider, Yodlee, and are working with them to investigate.
- identified Feb 07, 2021, 12:20 AM UTC
Yodlee have identified the issue and have involved their internal teams to work on the issue.
- identified Feb 07, 2021, 03:28 AM UTC
Unfortunately, Yodlee are still working on resolving the issue. We'll update when we learn more.
- identified Feb 07, 2021, 09:56 AM UTC
We're sorry to report that the problem is ongoing, and Yodlee are still attempting to fix the issue. Our team is monitoring the situation, and will provide further updates as they come to hand.
- monitoring Feb 07, 2021, 08:26 PM UTC
Yodlee has fixed the problem, and everything appears to be back to normal. We're monitoring this side to make sure that everything continues to work correctly, prior to calling this issue resolved.
- resolved Feb 07, 2021, 11:24 PM UTC
We're happy to report that all bank feed operations are back to normal; a close eye will be kept on things from here to ensure they remain so. Sorry for the inconvenience of this downtime and thanks for your patience while things were resolved.