PocketSmith incident

Yodlee bank feeds experiencing time out issues

Major Resolved View vendor source →

PocketSmith experienced a major incident on November 2, 2021 affecting Feeds, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 02:27 AM UTC
Resolved
Nov 02, 2021, 07:38 AM UTC
Duration
5h 11m
Detected by Pingoru
Nov 02, 2021, 02:27 AM UTC

Affected components

Feeds

Update timeline

  1. identified Nov 02, 2021, 02:27 AM UTC

    We're sorry to report that Yodlee are currently experiencing problems with their platform, leading to adding and syncing bank feeds timing out. They're aware of the problem and are currently investigating. Apologies for the inconvenience, we'll update here when we know more.

  2. monitoring Nov 02, 2021, 05:51 AM UTC

    We've noticed that things have returned to normal now, and we're performing remedial actions as required. We'll update again soon.

  3. resolved Nov 02, 2021, 07:38 AM UTC

    Happy to report that all issues with timed out Yodlee bank feeds have now been resolved, and we're seeing good success rates across the board. We're sorry for the inconvenience this caused!