PocketSmith incident

Unexpected outage for some Australian feeds

Major Resolved View vendor source →

PocketSmith experienced a major incident on October 31, 2024 affecting Feeds, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 09:03 PM UTC
Resolved
Nov 01, 2024, 12:47 AM UTC
Duration
3h 44m
Detected by Pingoru
Oct 31, 2024, 09:03 PM UTC

Affected components

Feeds

Update timeline

  1. investigating Oct 31, 2024, 09:03 PM UTC

    We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

  2. monitoring Oct 31, 2024, 10:30 PM UTC

    Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk.

  3. resolved Nov 01, 2024, 12:47 AM UTC

    The issue has now been fixed, thanks for your patience!