PocketSmith experienced a major incident on November 28, 2024 affecting Feeds, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Feeds
Update timeline
- identified Nov 28, 2024, 08:09 PM UTC
We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'. We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then. Thanks for your patience while Basiq resolve this outage.
- resolved Nov 28, 2024, 11:13 PM UTC
The outage at Basiq has been resolved, and feeds will now be able to sync successfully.