PocketSmith incident

Unexpected outage of Australian CDR feeds

Major Resolved View vendor source →

PocketSmith experienced a major incident on November 29, 2024 affecting Feeds, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 10:47 PM UTC
Resolved
Nov 29, 2024, 11:58 PM UTC
Duration
1h 10m
Detected by Pingoru
Nov 29, 2024, 10:47 PM UTC

Affected components

Feeds

Update timeline

  1. identified Nov 29, 2024, 10:47 PM UTC

    We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday. Affected feeds may show an 'Internal error' in PocketSmith. Basiq have been alerted and we expect them to respond shortly. Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

  2. resolved Nov 29, 2024, 11:58 PM UTC

    Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt. Thanks for your patience and apologies for the inconvenience.