PocketSmith experienced a critical incident on March 11, 2025 affecting Feeds, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 06:07 PM UTC
We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones. The issue is with our hosting provider for this system, we are working diligently with them. PocketSmith remains operational, and all existing data imported remains available.
- identified Mar 11, 2025, 09:13 PM UTC
Multiple mitigations are currently being put in place to get your feeds in PocketSmith operational again. We're working hard on getting these up and running, and will update again soon.
- identified Mar 11, 2025, 10:33 PM UTC
Mitigations are now in place, and we're performing final tests before switching the feeds system back to live. More updates soon.
- monitoring Mar 11, 2025, 10:57 PM UTC
Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!
- monitoring Mar 11, 2025, 10:58 PM UTC
Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!
- resolved Mar 12, 2025, 01:40 AM UTC
We're satisfied that things are now back to normal for feeds. We're sorry for the inconvenience caused, and appreciate your patience during the outage.