Plentific experienced a major incident on May 15, 2020 affecting Work order management and Payments and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Work order managementPaymentsReporting, data and analyticsAPI & WebhooksNotifications
Update timeline
- identified May 15, 2020, 03:05 PM UTC
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
- monitoring May 15, 2020, 03:20 PM UTC
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved May 15, 2020, 03:20 PM UTC
We've monitored the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.