Plentific experienced a minor incident on June 26, 2020 affecting Work order management and Payments and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 26, 2020, 07:32 AM UTC
We’ve identified an issue with the Search functionality for our Pro application. Tradesmen are unable to use the search function on the site. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
- monitoring Jun 26, 2020, 08:09 AM UTC
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Jun 26, 2020, 08:19 AM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.