Plentific incident

Identified third-party service disruption: Reporting capabilities

Plentific experienced a major incident on July 19, 2021 affecting Reporting, data and analytics, lasting 18h 55m. The incident has been resolved; the full update timeline is below.

Started: Jul 19, 2021, 12:17 PM UTC
Resolved: Jul 20, 2021, 07:13 AM UTC
Duration: 18h 55m
Detected by Pingoru: Jul 19, 2021, 12:17 PM UTC

Affected components

Reporting, data and analytics

Update timeline

identified Jul 19, 2021, 12:17 PM UTC

A third-party service that our platform relies upon is experiencing issues. As a result, it is not currently possible to export Transaction Reports from Plentific. We are monitoring the situation whilst they apply a fix, but you may experience some performance issues with our platform in the meantime. We'll provide an update as soon as we can.
resolved Jul 20, 2021, 07:13 AM UTC

This incident has been resolved. The third-party provider's service is fixed, and we can confirm that our Transaction Reports are now functioning as expected. We apologise for any inconvenience caused.