Plentific experienced a major incident on September 28, 2021 affecting Work order management and Locations and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment
Update timeline
- identified Sep 28, 2021, 08:08 AM UTC
We’ve identified an issue with the platform. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
- monitoring Sep 28, 2021, 08:40 AM UTC
The incident has been fixed. We’re continuing to monitor the platform to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Sep 28, 2021, 09:41 AM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.