Plentific experienced a major incident on December 10, 2021 affecting Work order management and Locations and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2021, 12:46 PM UTC
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
- identified Dec 10, 2021, 12:49 PM UTC
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
- monitoring Dec 10, 2021, 12:50 PM UTC
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Dec 10, 2021, 12:51 PM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.