Plentific incident

Identified service disruption

Critical Resolved View vendor source →

Plentific experienced a critical incident on January 25, 2022 affecting Work order management and Locations and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2022, 10:53 AM UTC
Resolved
Jan 25, 2022, 03:14 PM UTC
Duration
4h 21m
Detected by Pingoru
Jan 25, 2022, 10:53 AM UTC

Affected components

Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment

Update timeline

  1. identified Jan 25, 2022, 10:53 AM UTC

    We’ve identified an issue with our platform, affecting payments. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.

  2. monitoring Jan 25, 2022, 12:12 PM UTC

    We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

  3. resolved Jan 25, 2022, 03:14 PM UTC

    We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.