Plentific experienced a minor incident on July 12, 2022 affecting Work order management and Locations and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment
Update timeline
- identified Jul 12, 2022, 08:41 AM UTC
We’ve identified the issue. Our engineers are working to fix this as quickly as possible. We'll provide an update as soon as we can.
- monitoring Jul 12, 2022, 08:52 AM UTC
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Jul 12, 2022, 08:57 AM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.