Plentific experienced a critical incident on September 27, 2021 affecting Work order management and Payments and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2021, 08:01 AM UTC
We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when trying to post new work orders or manage existing work orders (incl. payment of invoices). Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.
- monitoring Sep 27, 2021, 09:32 AM UTC
A fix for the incident has been deployed. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Sep 27, 2021, 11:09 AM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.