Plentific experienced a critical incident on April 27, 2023 affecting Work order management and Locations and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment
Update timeline
- identified Apr 27, 2023, 04:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2023, 05:20 PM UTC
We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.
- resolved Apr 27, 2023, 05:54 PM UTC
We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.