Plentific incident

Investigating service disruption

Critical Resolved View vendor source →

Plentific experienced a critical incident on November 6, 2024 affecting Work order management and Inspections and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 07:35 AM UTC
Resolved
Nov 06, 2024, 10:45 AM UTC
Duration
3h 10m
Detected by Pingoru
Nov 06, 2024, 07:35 AM UTC

Affected components

Work order managementInspectionsLocationsCalendar & Dynamic SchedulingPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment

Update timeline

  1. investigating Nov 06, 2024, 07:35 AM UTC

    We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

  2. investigating Nov 06, 2024, 09:13 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 06, 2024, 09:39 AM UTC

    We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

  4. resolved Nov 06, 2024, 10:45 AM UTC

    We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.