Plentific incident

Investigating service disruption

Major Resolved View vendor source →

Plentific experienced a major incident on November 13, 2024 affecting Work order management and Locations and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 08:58 AM UTC
Resolved
Nov 13, 2024, 10:26 AM UTC
Duration
1h 27m
Detected by Pingoru
Nov 13, 2024, 08:58 AM UTC

Affected components

Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotifications

Update timeline

  1. investigating Nov 13, 2024, 08:58 AM UTC

    We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

  2. investigating Nov 13, 2024, 09:32 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 13, 2024, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 13, 2024, 09:32 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 13, 2024, 10:26 AM UTC

    This incident has been resolved.